Graphene is committed to protecting the privacy of personal information of our customers and visitors which has been provided to us or collected by us when you use our products and services or visit our website. Our Privacy Statement is designed and developed to understand the privacy and security of customers’ or visitors’ personal information.
Personally Identifiable Information (hereinafter referred to as PII): “Personally Identifiable Information” is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
Sensitive Personal Data or Information (hereinafter referred to as SPDI): “Sensitive Personal data or Information” means personal information which is more sensitive in nature viz. financial information such as Bank account or credit card or debit card or other payment instrument details, Biometric details, passwords or authentication information for any of our products or services etc.
For the purposes of this Privacy Statement, sensitive personal data or information has been considered as a part of Personal Information.
This Privacy Statement describes the Personal Information which we may collect and our approach towards handling or dealing with the same. This Privacy Statement is designed to enable you understand:
This Privacy Statement is provided for your information and is not intended to limit or exclude your rights under laws and regulations.
1. Collection of Personal Information:
Graphene and its authorized Third Parties will collect information pertaining to your identity, demographics, and related evidentiary documentation. For the purposes of this document, a ‘Third Party(ies)’ is a service provider which is associated with Graphene and is involved in handling, managing, storing, processing, protecting and transmitting information on behalf of Graphene. This definition also includes all sub-contractors, consultants and/or representatives of the Third party.
The information we collect about you will depend on our products and services you use and/or subscribe to. We may hold information relating to you that we may have obtained from another source such as our suppliers or from marketing organizations. We may also collect your personal information when you use our services, websites, and applications or otherwise interact with us during the course of our relationship.
The information we may collect includes, but is not limited to, the following:
2. Use of Personal Information:
The information that we collect from you is held in accordance with applicable laws and regulations in the jurisdiction where we collect such information. It may be used by us for a number of purposes connected with our business operations and functions. We may use this information to contact you regarding matters relevant to the underlying service provided. Further we may use and analyze your personal information for various lawful purposes and enrichment of service experience. If required for business and to provide better services to you, we may acquire your information from our business partners and third parties (during our business association with them), while you are availing their service through us.
The purposes for which your personal information may be used includes, but is not limited to:
3. How We Protect Your Personal Information:
We adopt reasonable security practices and procedures, in line with international standard IS/ISO/IEC 27001, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
We may sometimes use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognize you on subsequent visits to this website so that you don’t have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Using cookies and device identifiers, we may compile information about where you, or others who are using your computer or mobile devices, saw the advertisements and determine which advertisements are clicked. This information allows our advertising partners to deliver targeted advertisements that they believe will be of most interest to you.
Graphene does not have access to or control of the cookies /device identifiers that may be placed and used by third party applications, websites or platforms. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these third party sites. Nonetheless, we seek to protect the integrity of our website/applications.
Most browser technologies (such as Internet Explorer, Chrome, etc.) allow you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
5. Disclosure, Sharing and Transfer of Personal Information:
Authorized Third Parties: Graphene may at its discretion employ, contract or include third parties external to itself for strategic, tactical and operational purposes. We may disclose and/or transfer your personal information or other information collected (as defined in section 1: Collection of personal information), stored and processed by us to such third parties. Such third parties though external to the Company, will always be entities which are covered by contractual agreements. These agreements in turn include Graphene’s guidelines to the management, treatment and secrecy of personal information. This may also include:
Authorized third-parties include our subsidiaries, divisions, and third-party business affiliates but not limited to:
Government Agencies: Graphene may also share your personal information with Government agencies or other authorized law enforcement agencies (LEAs) mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences. This may also include sharing your Sensitive Personal Data or Information (SPDI).
Marketing Agencies: If you have opted to receive marketing material from us, we may also provide your personal or anonymized information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have been contracted with Graphene to keep the information confidential, or who are subject to obligations to protect your personal information.
We will never share your Sensitive Personal Data or Information (SPDI) with any Marketing agencies.
Data Analytics: We may permit certain authorized third parties to track your usage, and analyze your personal data. Data Analytics is performed in order to better understand our products and services usage, and enhance them by helping us make better decisions.
Other Scenarios: We may transfer personally identifiable information as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. Graphene may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.
6. Update of Personal Information:
We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach out to us and communicate the change(s) for updating our records.
7. Notification of Changes:
We are committed to safeguarding your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you may reach us by contacting us.